Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Amazon call flow monitoring and Agent re skilling. Monitors Key Performance Measurements (KPM's) as identified by GFT management team to ensure compliance. Support department managers in the day to day operations of Global Funds Transfer and all aspects in the processing of incoming and outgoing wire transfers and customer service issues. Responsible to assist in the deve

Ongoing Monitoring Oversight Review supply agreements, contractual terms, and relationship management oversight requirements. Develop an understanding of line of business operations, their complexities, trade offs and impacts when outsourcing products and services. Create and manage the framework for key metrics or key performance indicators, associated with outsourced se

Increase the Bank's profitability by cultivating new business relationships. Maintain and develop customer relationships, new business, and periodic review of existing loan arrangements. Negotiate proper loan structures, selling the Bank's credit and non credit products. Accept special projects in support of the team and community involvement. Maintain knowledge of corpor

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Coordinate and manage all verbal and written communications with banking regulators. Provide guidance and serve as a resource on bank regulatory issues and interactions. Identify and communicate key themes and updates from regulator interactions across the organization. Maintains effective reporting and communication routines to achieve enterprise understanding of key reg

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulatio

Maintenance of Enterprise Risk Management (ERM) Framework Maintain regular updates to the ERM Framework to 1) ensure alignment with regulatory expectations and industry standards; 2) defines common expectations across all risk pillars; and 3) summarizes risk assessment processes by risk pillar. Identify opportunities for improved alignment with the ERM Framework within fi

Prepare financial disclosures and reports for accuracy and completeness. Create and edit financial narratives to supplement data in financial reports. Enhance reporting processes to ensure timeliness and proper workflow and incorporation of all feedback received from other collaborators. Research and consult on complex reporting issues and respond to ad hoc requests for r

Design and Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical architecture and

Design and Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical architecture and

Design and Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical architecture and

Perform compliance testing across multiple regulations within the Retail line of business; (i.e., RESPA, FLOOD, Truth in Lending, UDAAP, Truth in Saving, Electronic Fund Transfer, Funds Availability). Independently manage assigned testing engagements which includes performing walkthroughs, creating test scripts, execution, issue vetting, drafting final reports, and report

The Operational Risk Manager position is designed to provide a national, holistic approach to advise/assess on risk and compliance topics. This position focuses on risk mitigation through policy and procedure management, review and implementation of new regulations, coordination of audits and exam deliverables, and compliance training course review by position and trackin